Shipping Policy
Avishi India | avishiindia.in
Our Commitment to You
At Avishi India we believe that getting your order delivered safely, quickly, and reliably is just as important as the quality of the products inside the package. We work with trusted logistics partners to make sure every order reaches you in perfect condition and on time.
Please read this Shipping Policy carefully before placing your order so you know exactly what to expect.
1. Where We Ship
Domestic Shipping — Pan India
We currently ship to all states and union territories across India including:
Delhi, Mumbai, Bangalore, Chennai, Hyderabad, Kolkata, Pune, Ahmedabad, Jaipur, Lucknow, Chandigarh, Bhopal, Indore, Surat, Vadodara, Kochi, Thiruvananthapuram, Bhubaneswar, Guwahati, Patna, Ranchi, Dehradun, Shimla, Jammu, Srinagar, and all other cities, towns, and rural areas across India.
Remote and Rural Areas
We ship to most pin codes across India including remote and rural locations. However, delivery to certain remote areas may take additional time due to limited logistics network coverage. If your pin code is not serviceable, we will notify you promptly after your order is placed and offer you a full refund.
International Shipping
We do not currently offer international shipping. We ship within India only. If you are an international customer interested in Avishi India products, please write to us at support@avishiindia.in and we will try our best to assist you.
2. Shipping Charges
We believe in complete transparency when it comes to pricing. Here is our simple shipping charge structure:
Free Shipping
All orders with a cart value of ₹499 or above qualify for free standard shipping across India. No coupon code needed — the free shipping is applied automatically at checkout.
COD Handling Charge
Cash on Delivery orders attract a small handling charge of ₹30 in addition to any applicable shipping fee. This covers the additional processing involved in COD fulfilment.
3.Order Processing Time
Before your order is shipped, it goes through our quality check and packing process. Here is what happens after you place your order:
Step 1 — Order Confirmation
As soon as you place your order, you will receive an order confirmation email and SMS with your order details and order ID. This is sent within a few minutes of placing your order.
Step 2 — Order Processing
Our warehouse team picks, quality checks, and carefully packs your order. This typically takes 1 to 2 business days.
Step 3 — Dispatch
Once your order is packed and handed over to our logistics partner, you will receive a dispatch confirmation email and SMS with your tracking number and a link to track your shipment in real time.
Step 4 — Delivery
Your order is delivered to your doorstep by our logistics partner.
Processing Time Summary
| Order Placed | Processing Time | Dispatch By |
|---|---|---|
| Monday to Friday before 2 PM | 1 business day | Next business day |
| Monday to Friday after 2 PM | 1 to 2 business days | Within 2 business days |
| Saturday | 1 to 2 business days | Monday or Tuesday |
| Sunday or Public Holiday | 2 business days | Tuesday or Wednesday |
Please note that business days are Monday to Friday excluding public holidays. Orders placed on Sundays or public holidays will begin processing on the next business day.
4.Estimated Delivery Time
Delivery timelines vary based on your location. Below are our estimated delivery windows after dispatch:
| Location Type | Standard Delivery | Express Delivery |
|---|---|---|
| Metro Cities | 2 to 3 business days | 1 to 2 business days |
| Tier 2 Cities | 3 to 5 business days | 2 to 3 business days |
| Tier 3 Cities and Towns | 4 to 6 business days | 3 to 4 business days |
| Rural and Remote Areas | 5 to 8 business days | 4 to 6 business days |
| Northeast India | 6 to 9 business days | 5 to 7 business days |
| Jammu and Kashmir | 6 to 10 business days | 5 to 8 business days |
Metro Cities include: Delhi NCR, Mumbai, Bangalore, Chennai, Hyderabad, Kolkata, Pune, Ahmedabad
Please Note: These are estimated timelines and not guaranteed delivery dates. Actual delivery may vary due to factors outside our control such as weather conditions, local festivals, courier delays, or force majeure events.
5.Our Logistics Partners
We work with India’s most trusted logistics companies to ensure safe and timely delivery of your orders:
Delhivery
One of India’s largest logistics companies with pan-India coverage including tier 2 and tier 3 cities and rural areas.
Shiprocket
A multi-carrier shipping platform that intelligently selects the best courier partner based on your pin code for fastest delivery.
BlueDart
Premium courier service used for express deliveries and high-value orders requiring faster and more reliable handling.
India Post
Used for delivery to extremely remote areas and pin codes not covered by private couriers.
We reserve the right to select the most appropriate logistics partner for your order based on your location, order size, and delivery speed requirements.
6.Order Tracking
Once your order is dispatched you can track it in real time through multiple channels:
Email and SMS Updates
You will receive automatic updates at every stage of your delivery — when your order is dispatched, when it is out for delivery, and when it has been delivered.
Tracking Link
Your dispatch confirmation email and SMS will include a tracking link. Click on it to see the real-time status of your shipment on the courier’s tracking page.
Avishi India Website
Log in to your account on avishiindia.in, go to My Orders, and click on Track Order to see your shipment status directly on our website.
WhatsApp Updates
If you have opted in to WhatsApp notifications, you will receive delivery updates directly on WhatsApp in real time.
Customer Support
If you are having trouble tracking your order or have not received any updates within 3 business days of dispatch, please contact us at support@avishiindia.in or call us at +91 99999 99999 and our team will assist you immediately.
7.Failed Delivery Attempts
Our logistics partners will make up to 3 delivery attempts at your address. Here is what happens in each scenario:
First Delivery Attempt
If you are not available at the time of delivery, the courier partner will leave a delivery attempt notification and try again the next business day.
Second Delivery Attempt
If the second attempt is also unsuccessful, the courier will try once more and may contact you on your registered phone number to schedule a convenient delivery time.
Third and Final Attempt
If all three delivery attempts fail, your order will be returned to our warehouse. In this case we will contact you to reschedule delivery. Additional shipping charges may apply for re-dispatch.
To avoid failed delivery please ensure:
You respond to calls from our logistics partner’s number
Your delivery address is complete and accurate including flat number, building name, area, and pin code
Your registered phone number is correct and reachable
Someone is available at the delivery address during business hours
8. Bulk and Wholesale Orders
If you are placing a bulk order of 10 or more units or a wholesale order for your business, please contact us before placing the order:
📧 Email: avishindia55@gmail.com
📞 Phone: +91 8882129077
Bulk orders may have different processing timelines, special packaging requirements, and custom shipping arrangements. Our team will guide you through the process and provide a personalised quote.
11. Shipping During Festivals and Peak Seasons
During major festivals and sale events such as Diwali, Holi, New Year, Republic Day, Independence Day, and our own sale events, order volumes are significantly higher than usual. This may result in:
- Slightly longer processing times — up to 3 to 4 business days instead of the usual 1 to 2
- Courier delays due to high shipment volumes across logistics networks
- Temporary unavailability of express delivery in some locations
We will always communicate any expected delays transparently via email and on our website. We appreciate your patience during these periods and assure you that every order will be fulfilled as quickly as possible.
9.Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal data, please do not hesitate to reach out to us.
We are committed to addressing all privacy-related concerns promptly, transparently, and with complete respect for your rights.
Email: support@avishiindia.in
Phone: +918882129077
WhatsApp: Available on our website
Address: Avishi India, Delhi, India
10.Cash on Delivery (COD)
We offer Cash on Delivery as a payment option across most pin codes in India.
How COD Works
Select Cash on Delivery at checkout, pay the exact order amount in cash to the delivery executive at the time of delivery, and collect your receipt.
COD Limits
COD is available for orders up to ₹5,000. Orders above this value must be prepaid.
COD Handling Charge
A small handling charge of ₹30 applies to all COD orders in addition to the applicable shipping fee.
COD Unavailability
COD may not be available for certain pin codes or during high-volume periods. If COD is not available for your location, you will be notified at checkout and prompted to choose an online payment method.
Please Note
Please keep the exact change ready for COD orders as delivery executives may not always carry change for large denominations.
11.Cancellation Before Dispatch
Before Dispatch
If you wish to cancel your order before it has been dispatched, please contact us immediately at support@avishiindia.in or +91 99999 99999. If your order has not yet been picked up by our logistics partner, we will cancel it and process a full refund within 5 to 7 business days.
After Dispatch
Once your order has been dispatched, it cannot be cancelled. If you no longer want the order after dispatch, you can refuse delivery or initiate a return after delivery in accordance with our Return and Refund Policy.
If you have any questions about your order, shipment status, or anything related to our Shipping Policy, our customer support team is here to help.
We aim to respond to all shipping queries within 24 hours on business days.
Avishi India — Delivering Nature to Your Doorstep.
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