Cancellation Policy
Avishi India | avishiindia.in
Our Commitment to You
At Avishi India we understand that sometimes plans change. We have kept our cancellation policy as simple, fair, and customer-friendly as possible. Please read this policy carefully so you know exactly what to expect if you need to cancel an order.
If you have any questions at any point, our support team is always here to help.
1. Can I Cancel My Order?
Yes — but timing matters.
Whether you can cancel your order depends on which stage your order is at when you make the cancellation request. Here is a simple overview:
| Order Stage | Can You Cancel? | Refund |
|---|---|---|
| Order placed — not yet confirmed | Yes — immediately | Full refund |
| Order confirmed — not yet processed | Yes — contact us quickly | Full refund |
| Order processing — being packed | Maybe — contact us immediately | Full refund if successful |
| Order dispatched — in transit | No — cannot be cancelled | Return after delivery |
| Order delivered | No — cannot be cancelled | Return and refund policy applies |
2. How to Cancel Your Order
We have made cancellation as easy as possible. You can cancel your order through any of the following methods:
Method 1 — Through Your Account
Log in to your account on avishiindia.in. Go to My Orders. Find the order you want to cancel. Click on Cancel Order. Select a reason for cancellation and confirm. This is the fastest method and works only before the order is dispatched.
Method 2 — Email Us
Send an email to support@avishiindia.in with the subject line “Order Cancellation Request.” Include your order ID, registered email address or phone number, and reason for cancellation. Our team will respond within 2 to 4 hours on business days.
Method 3 — Call Us
Call us at +91 8882129077 between Monday to Saturday, 10 AM to 6 PM IST. Our support team will process your cancellation request immediately if the order is eligible.
Method 4 — WhatsApp
Send us a WhatsApp message at +91 8882129077 with your order ID and cancellation request. Our team will respond within a few hours on business days.
The sooner you contact us — the better the chances of a successful cancellation.
3. Cancellation Before Dispatch
This is the easiest scenario.
If your order has not yet been dispatched from our warehouse, we can cancel it without any hassle.
What happens:
- Your order is immediately cancelled
- No cancellation fee is charged
- Full refund is processed within 5 to 7 business days
- You will receive a cancellation confirmation email and SMS
Prepaid Orders
Your refund will be credited back to the original payment method — credit card, debit card, UPI, net banking, or wallet — within 5 to 7 business days depending on your bank’s processing time.
COD Orders
Since no payment has been made for COD orders at the time of cancellation, no refund is needed. Your order will simply be cancelled and you will receive a confirmation.
4. Cancellation After Dispatch
Once your order has been dispatched, it cannot be cancelled.
When your order is handed over to our logistics partner and a tracking number has been generated, the cancellation window is closed. The order is now in the hands of the courier and we are unable to recall it.
What you can do instead:
Option 1 — Refuse Delivery
When the delivery executive arrives at your door, you can simply refuse to accept the package. The courier will mark it as “Delivery Refused” and return it to our warehouse.
Please note:
- For prepaid orders, your refund will be processed within 7 to 10 business days after we receive the returned package
- Return shipping charges of ₹100 will be deducted from your refund amount for refused deliveries without a valid reason
- For COD orders, no payment is needed and no refund is required
Option 2 — Accept and Return
If you accept the delivery and then decide you do not want the product, you can initiate a return within 7 days of delivery in accordance with our Return and Refund Policy. Please visit avishiindia.in or contact us at support@avishiindia.in to initiate the return process.
5. Cancellation of COD Orders
We understand that circumstances change and customers sometimes need to cancel Cash on Delivery orders before delivery.
Before Dispatch
COD orders can be cancelled before dispatch through any of the methods mentioned above. Since no payment has been made, there is no refund involved. Your order will simply be cancelled and you will receive a confirmation.
After Dispatch
If you wish to cancel a COD order that has already been dispatched, please contact us immediately. We will try to inform our logistics partner to stop the delivery. However, this is not always possible once the order is in transit.
If the delivery attempt is made and you refuse the package, no payment is required from you and no refund is needed.
Repeated COD Cancellations
We have noticed that repeated cancellations of COD orders after dispatch create significant operational losses and wastage. If a customer cancels COD orders more than 3 times or consistently refuses COD deliveries without valid reasons, we reserve the right to:
- Disable COD as a payment option for that account
- Require prepaid payment for all future orders from that account
- Suspend the account in extreme cases of repeated misuse
We request all our customers to place COD orders only when they are certain they want the product and will be available to receive it.
6. Cancellation by Avishi India
In certain situations we may need to cancel your order from our end. This can happen due to:
Stock Unavailability
If a product goes out of stock after you place your order and we are unable to fulfil it within a reasonable timeframe, we will cancel your order and process a full refund.
Pricing or Listing Error
If a product was listed at an incorrect price due to a technical error or human mistake and you placed an order at that incorrect price, we reserve the right to cancel the order. We will notify you and process a full refund.
Payment Verification Failure
If we are unable to verify your payment or if your payment is flagged as potentially fraudulent, we may cancel your order pending verification. We will contact you to resolve the issue.
Delivery Not Possible
If we are unable to deliver to your location due to logistics constraints, natural disasters, regulatory restrictions, or any other reason outside our control, we will cancel your order and issue a full refund.
Suspicious or Fraudulent Activity
If we detect any suspicious, fraudulent, or abusive activity associated with your account or order, we reserve the right to cancel the order immediately without prior notice.
What happens when we cancel your order:
- You will receive an email and SMS notification immediately
- A full refund will be processed within 5 to 7 business days
- Our team will reach out to explain the reason and assist you further if needed
7. Refund Timeline After Cancellation
Once a cancellation is confirmed and approved, here is when you can expect your refund:
| Payment Method | Refund Timeline |
|---|---|
| Credit Card | 5 to 7 business days |
| Debit Card | 5 to 7 business days |
| UPI | 2 to 5 business days |
| Net Banking | 5 to 7 business days |
| Digital Wallet | 1 to 3 business days |
| Avishi India Store Credit | Within 24 hours |
| COD Orders | No refund needed |
Please Note:
These timelines are from the date of cancellation confirmation. The actual credit to your account depends on your bank or payment provider’s internal processing time, which is outside our control.
If you do not receive your refund within the mentioned timeline, please contact us at avishindia55@gmail.com with your order ID and cancellation confirmation and we will investigate immediately.
8. Things to Keep in Mind
Before placing your order, please make sure:
You have selected the correct product, size, and quantity
Your delivery address is complete and accurate including pin code
Your phone number is correct so our delivery partner can reach you
You will be available to receive the delivery
For COD orders, you genuinely intend to accept and pay for the order
A little care before placing your order saves a lot of hassle for everyone. We appreciate your cooperation and understanding.
9.Contact Us for Cancellation Queries
If you have any questions about cancelling your order or want to initiate a cancellation, please reach out to us immediately. The sooner you contact us, the better we can help you.
Email: avishindia55@gmail.com
Phone: +91 8882129077
WhatsApp: +91 8882129077
Website: avishiindia.in
Support Hours: Monday to Saturday, 10 AM to 6 PM IST
We aim to respond to all cancellation requests within 2 to 4 hours on business days.