Refund Policy

Avishi India | avishiindia.in

Our Promise to You

At Avishi India we stand behind every single product we make. We use only the finest natural and Ayurvedic ingredients and every product goes through strict quality checks before it reaches you.

But we also understand that sometimes things do not go as expected — a product may arrive damaged, you may receive the wrong item, or a product may simply not work for you.

That is why we have created a refund policy that is honest, simple, and genuinely customer-friendly.

Our promise is simple — if something is wrong, we will make it right.

1. Our 7 Day Return and Refund Window

We offer a 7 day return and refund window from the date of delivery for eligible orders.

This means if you receive your order and are not satisfied for any valid reason, you have 7 days from the date of delivery to contact us and initiate a return or refund request.

Requests made after 7 days of delivery will not be eligible for a refund unless the product has a manufacturing defect that could not have been identified at the time of delivery.

2. What is Eligible for a Refund

We accept refund requests for the following reasons:

Damaged Product
If your product arrives physically damaged — broken bottle, cracked cap, crushed packaging, or leaking contents — you are eligible for a full refund or free replacement.

Wrong Product Delivered
If you receive a product that is different from what you ordered — wrong variant, wrong size, or completely different product — you are eligible for a full refund or free replacement of the correct item.

Missing Items
If your order is delivered but one or more items are missing from the package, you are eligible for a refund or re-dispatch of the missing items.

Manufacturing Defect
If a product has a genuine manufacturing defect such as contamination, unusual smell, abnormal texture, or a sealed product that appears tampered with, you are eligible for a full refund or replacement.

Expired Product
If you receive a product that is past its expiry date at the time of delivery, you are eligible for a full refund or replacement.

Product Not as Described
If the product you receive is significantly different from its description on avishiindia.in in terms of ingredients, volume, or composition, you are eligible for a refund.

3. What is NOT Eligible for a Refund

To maintain hygiene and product integrity, we are unable to accept returns or process refunds in the following cases:

Opened or Used Products
Due to the personal hygiene nature of our products, we cannot accept returns of products that have been opened, used, or partially consumed. If you have used a product and are not satisfied with the results, please see our special consideration policy below.

Change of Mind
If you simply change your mind about a product after it has been dispatched or delivered, we are unable to process a refund. Please make sure you want the product before placing your order.

Incorrect Order Placed by Customer
If you ordered the wrong product by mistake — wrong variant, wrong quantity, or wrong item — and the correct product was delivered, we are unable to accept a return.

Allergic Reactions
We strongly recommend reading the complete ingredient list before using any Avishi India product. We are unable to process refunds for allergic reactions if the product was used despite the presence of known allergens in the ingredient list. However if you experience an unexpected reaction to a product, please contact us and we will try our best to assist you.

Products Without Original Packaging
Returns without original packaging, labels, or seals will not be accepted. The product must be returned in the same condition it was received.

After 7 Days of Delivery
Refund requests made more than 7 days after the date of delivery will not be eligible unless a manufacturing defect is identified that could not have been detected earlier.

Misuse or Mishandling
Damage caused by improper use, storage, or handling of the product after delivery is not eligible for a refund.

4. How to Initiate a Refund Request

Initiating a refund with Avishi India is simple. Just follow these steps:

Step 1 — Contact Us Within 7 Days
Reach out to us within 7 days of receiving your order through any of the following:

• Email: support@avishiindia.in
• Phone: +91 8882129077
• WhatsApp: +91 8882129077

Step 2 — Provide Your Order Details
Share the following information with us:

• Your order ID
• Your registered email address or phone number
• The reason for your refund request
• Clear photographs or a short video of the issue — damaged product, wrong item, missing item, or defect

Step 3 — We Review Your Request
Our team will review your request within 24 to 48 hours on business days. We may ask for additional information or photographs if needed to process your request.

Step 4 — Approval or Rejection
Once we review your request we will let you know whether it has been approved or rejected with a clear explanation. Approved requests will move to the next step immediately.

Step 5 — Return the Product if Required
For certain refund cases we may ask you to return the product before processing the refund. In such cases we will arrange a free pickup from your delivery address. You will not be charged any return shipping fee for valid refund cases.

Step 6 — Refund Processed
Once your return is received and inspected or once your claim is verified, we will process your refund within the timelines mentioned below.

5. Refund Methods and Timeline

We process refunds through the following methods:

Original Payment Method
In most cases your refund will be credited back to the original payment method used at the time of purchase.

Payment Method	Refund Timeline
Credit Card	5 to 7 business days
Debit Card	5 to 7 business days
UPI	2 to 5 business days
Net Banking	5 to 7 business days
Digital Wallet	1 to 3 business days
Avishi India Store Credit	Within 24 hours
COD Orders	5 to 7 business days via bank transfer

COD Refunds
For Cash on Delivery orders, since the payment was made in cash, refunds cannot be processed back to cash. We will process your COD refund via bank transfer. Please share your bank account details — account number, IFSC code, and account holder name — when raising your refund request.

Store Credit
If you prefer, we can credit your refund as Avishi India Store Credit which can be used on your next purchase. Store credit is processed within 24 hours and never expires.

Please Note
Refund timelines mentioned above are from the date of refund initiation by us. The actual credit to your account depends on your bank or payment provider’s internal processing time which is beyond our control. If you do not receive your refund within the mentioned timeline, please contact us at support@avishiindia.in.

6. Replacement Instead of Refund

In many cases we are happy to offer you a free replacement instead of a refund — especially for:

• Damaged products
• Wrong products delivered
• Missing items
• Manufacturing defects
• Expired products

A replacement means we send you a brand new product at absolutely no extra cost to you. Free shipping applies on all replacements. If you prefer a replacement over a refund, just let us know when raising your request and we will arrange it immediately.

Replacements are dispatched within 2 to 3 business days of approval and delivered within our standard delivery timelines based on your location.

7. Special Consideration — Results Based Refund

We understand that Ayurvedic products take time to show results and every person’s body responds differently. However we genuinely believe in the effectiveness of our products.

If you have used an Avishi India product consistently as directed for a minimum of 8 weeks and have seen absolutely no improvement whatsoever, please contact us at support@avishiindia.in.

While this falls outside our standard 7 day return window, we will:

• Review your case personally and individually
• Ask you a few questions about how you used the product
• Offer a consultation with our Ayurvedic expert if needed
• Consider a goodwill refund or replacement on a case by case basis

This is not a guaranteed refund — it is our genuine commitment to stand behind our products and our customers. We evaluate each case with care and fairness.

8. Partial Refunds

In certain situations a partial refund may be issued instead of a full refund:

• If only some items in a multi-item order are eligible for a refund
• If a product is returned in a condition different from how it was delivered
• If free shipping was applied on the original order and the returned item brings the order value below the free shipping threshold — shipping charges may be deducted
• If a discount or promotional code was used — the refund will be for the actual amount paid and not the original listed price

9. Refunds on Sale and Promotional Orders

Products purchased during sale events, flash sales, or with promotional discount codes are eligible for refunds only in the following cases:

• Damaged product
• Wrong product delivered
• Missing items
• Manufacturing defect
• Expired product

Refunds for change of mind, unused products, or dissatisfaction with results are not applicable on sale or promotional purchases.

The refund amount will be the actual amount paid after the discount was applied — not the original listed price.

10. Refunds on Bundle or Combo Orders

If you purchased a bundle or combo offer and one item in the bundle is damaged or defective, we will:

• Replace the damaged item individually at no cost, or
• Offer a partial refund for the damaged item based on its individual value within the bundle

We will not process a full refund for an entire bundle due to an issue with only one item unless all items in the bundle are affected.